Join the TrueStep Team
Careers at TrueStep Footwear
At TrueStep Footwear, we’re redefining how people experience movement and comfort. Based in the USA, we’re a mission-driven company dedicated to promoting foot health, sustainability, and innovative design. Every day, we work to create products that make life better—one step at a time.
Why Work With Us?
- Impactful Work: Be part of a brand that improves lives through innovation and comfort.
- Dynamic Environment: Join a collaborative, fast-paced team that thrives on creativity and results.
- Professional Growth: Develop your career with opportunities to learn and advance.
Open Positions
Customer Support Specialist (Remote)
Description:
Provide exceptional service to our customers by addressing inquiries, resolving issues, and helping them find the perfect fit.
Key Responsibilities:
- Respond to customer emails and messages within 24 hours.
- Assist with sizing, returns, and product inquiries.
- Maintain a friendly and professional tone in all communications.
Requirements: - Strong communication skills.
- Experience in customer service preferred.
Digital Marketing Specialist (Remote)
Description:
Help grow our online presence and drive customer engagement through targeted campaigns and creative strategies.
Key Responsibilities:
- Manage social media accounts and email marketing campaigns.
- Collaborate with the creative team to develop content.
- Analyze performance metrics and optimize campaigns.
Requirements: - Proven experience in digital marketing.
- Familiarity with platforms like Facebook, Instagram, and Google Ads.
E-Commerce Specialist (USA-Based, Remote)
Description:
Oversee our online store operations and ensure a seamless shopping experience for customers.
Key Responsibilities:
- Manage product listings, inventory, and website updates.
- Work with customer support to resolve order issues.
- Optimize the website for conversions and usability.
Requirements: - Experience with Shopify or similar platforms.
- Strong attention to detail and problem-solving skills.
Don’t See Your Role?
We’re always looking for passionate individuals to join our mission. Email your resume and a cover letter to careers@truestep-footwear.com and let us know how you’d like to contribute to TrueStep.
Our Values
- Innovation: We challenge the norm to deliver exceptional products.
- Customer Focus: Every decision we make is for the comfort and health of our customers.
- Sustainability: We strive to reduce our environmental impact with every step we take.
Location
TrueStep Footwear is proudly based in the USA. While many roles are remote, some may require occasional on-site collaboration.
Join us on our mission to create a healthier, more comfortable world. Together, we’re transforming lives—one step at a time.